IETT Psychologists Observed Metrobus Drivers; Metrobus drivers, who provide 7/24 service to Istanbulites, had special visitors in their rest areas. IETT psychologists went out to the field, spent time with the drivers and chatted. Psychologists traveled next to the driver's cabin in the metrobus and made observations.
Psychologists employed in the Human Resources and Training Department of the General Directorate of IETT Enterprises have landed in the field for support activities for the drivers.
Institutional psychologists met with drivers at the Edirnekapı Garage and provided them with counseling services. The psychologists chatted with the drivers and listened to their problems, then got on the metrobus and traveled with the drivers.
Observing their situation on site by making empathy with the drivers, psychologists also examined the passengers. Stress points evaluating experts, took notes for training.
Psychologists provide drivers with effective communication skills, stress management, anger control, conflict and crisis management, occupational diseases and group therapies.
Psychologist Ebrar Yenice Kanık, who came together with the drivers, stated that passenger density and traffic conditions can be a source of stress for the drivers from time to time, which is the most important element of public transportation.
“We believe that drivers' ability to cope with stress in a healthy way will increase both the quality of public transportation and road and passenger safety. For this purpose, as the psychologists of the Mental Health Center established within IETT, we are in intensive contact with the drivers. We provide individual psychological counseling, training, group therapy and drama work services to the drivers in order to cope with the crisis situations that occur in the traffic. At the center of these activities are competencies such as anger management, coping with stress, and effective communication skills. "
Kanık said, “We hold chat sessions with psychologists in the lounges so that drivers can share what they experience not only in times of crisis but also during their routine work flow. We also accompany our drivers from time to time while driving to identify areas where they need support on the job.”
IETT Mental Health and Psychotechnical Assessment Center in Ikitelli Garage, psychotechnical assessments are made for drivers. Psychologists; IETT provides mental health screenings, drama trainings and individual psychological counseling to its drivers.
In the center, tests such as selective attention, continuous attention, response speed, reasoning, visual perception, continuity in visual perception, speed and distance perception, hand-eye coordination, personality inventory for driving are also applied.
