İZBAN determines the deficiencies by survey

In order to find out the expectations of the people of İzmir, İZBAN management, which organizes a passenger satisfaction survey at all stations, stated that the aim of the survey is to determine the problems rather than passenger satisfaction.

The first results of the 'We are Listening' survey organized by XBUM in order to measure the service quality of İZBAN and learn the expectations of the people of İzmir show the satisfaction of the passengers. Passenger; IZBAN, trains, stations, service quality, transfers, number of wagons, information announcements and departure-arrival times, such as questions that asked questions on the first stage of 31 thousand 5 people participated in the survey. 20 percent of the passengers who use İZBAN with 77,7% 50,9 interpreted İZBAN's service quality as ın good Yüzde while the average of those who said 'very good' found 22,8. 26,4 of the passengers 'need for development' for İZBAN said.

The 72,7 of the respondents found İZBAN as X Reliable Anket while the 76,5 was described as, Economic Anket, 69,8 as, Comfortable ken and 60 as' Fast UM as a mass transportation system. İzmirliler, İZBAN stations for 74,2 'Clean' and 72,8 'Safe' when saying, while waiting areas 49,6'le 'Need to develop' grade. IZBAN, the orientation sign (Percent 68,5), information announcements (64,4 percent), the number of wagons (Percent of 60,8) and departure-arrival (Percent of 57,7) in the areas of a stable graph, while the people of Izmir, the transfer evaluation 43,1'la 'Need to develop ' said.

Thus, the development of the Halkapınar transfer center and the need for transfer station projects to Hilal were highlighted.

İZBAN officials, rather than the positive results of the results, the percentage of negativity is more important to us in terms of our goals. For this reason, we have evaluated the results of the survey simultaneously. Bu

Source: News Express

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