TransportationPark A.Ş. The Passenger Relations Unit satisfied the citizens by solving a total of 7 thousand 286 complaints about tram, bus, terminal and parking lot in 6 months.
COMPLAINTS FROM 10 DIFFERENT POINTS
TransportationPark Passenger Relations Unit continues to receive complaints from 10 different channels in total. Complaints received via web, phone, Cimer, Petition, Facebook, Instagram, Twitter, Open Door, 153 and mail are delivered to the passenger relations unit. It was stated that in 6 months, 232 complaints were received on the web, 134 on the phone, 69 via CIMER, 44 on social media and 5 complaints through the open door. Apart from these, the Passenger Relations Unit received a total of 5 origin, 229 unfounded complaints.
CONTINUOUSLY COORDINATED WITH 153
The TransportationPark Passenger Relations Unit ensures that complaints are resolved much faster by keeping in constant contact with the 153 Call Center. It systematically examines the complaints received by 153, resolves them, provides feedback and resolves the demands, suggestions and complaints of the passengers.
ARE CALLING BACK FOR SATISFACTION
The unit calls back all the passengers who create a request, suggestion or complaint record one by one. Regardless of the medium it comes from, complaints, requests or suggestions, whether it is resolved by calling back, satisfaction and short evaluation surveys are conducted. In the last 6 months, a total of 5532 people were called back. In this way, the process is carried out until the demands of the citizens are resolved, the process is continued and the satisfaction is increased to the highest levels.