Doctor Hotline Continues to Inform Izmirers

doctor counseling line continues to inform izmir residents
doctor counseling line continues to inform izmir residents

The Doctor Advisory Line, which was commissioned by the Izmir Metropolitan Municipality in order to prevent the density of hospitals during the epidemic days and to guide the Izmirians who have difficulty in reaching a doctor, continues to inform the people of Izmir. Izmir residents are satisfied with the application.

Within the scope of the fight against the coronavirus epidemic, the Izmir Metropolitan Municipality continues to provide services to the Doctor Advisory Line, which was launched in order to prevent the density of the hospitals and guide the people of Izmir who have difficulty in reaching the doctor. 35 volunteers at Eşrefpaşa Hospital ask citizens' questions every day between 14:00 and 16:00. Patients who consult doctors by using the application are satisfied with the application.

“Getting information relieved me”

Nurdan Pektaş, who had a meniscus rupture surgery at the Eşrefpaşa Hospital Orthopedics and Traumatology Clinic, said, “They said that I had to go to the control one month after the operation. When I could not go because of the epidemic, I reached the hospital through the system they put into practice. Luckily, Doctor Selcuk Özgen, who operated me, listened to my complaints. He told us what to do. It was good to communicate from a distance. Getting information also relieved me. ”

Yaren Tahirler, who uses the Doctor Hotline, said the application made his life easier. Tahirler said, “I could not go to the hospital because of the coronavirus epidemic. I called the hospital too. My doctor at the Dermatology Policlinic called me a day later. I am very pleased with the application. ”

How is it applied?

In order to benefit from the Doctor's Hotline, it is necessary to make an appointment via Bizİzmir digital platforms. I You can go to the related page by clicking the "Doctor Advice Line" tab on the main page of the website or Bizİzmir mobile application. In the appointment form opened on this page, one of the departments of infectious diseases, internal medicine, cardiology, pediatric diseases, otolaryngology, dermatology, gynecology, orthopedics, eye diseases, general surgery, plastic surgery, physical therapy and psychology are marked. After the completion of the forum, the patient gets his appointment.

How are the interviews held?

When the appointment time comes, the specialist doctor, psychologist or physiotherapist is calling the patient on the mobile phone written on the form. In these interviews, experts answer patients' questions, inform them about their curiosity and direct the patient to the hospital when necessary. During the interviews made through the Doctor's Advice Line, the diagnosis is not made and the patients are not prescribed. Interviews are recorded.

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