MOTAŞ meets New Year with Innovations

MOTAŞ meets the New Year with Innovations: Carrying out public transportation services in Malatya, MOTAŞ announced that they have established a multi-purpose call center to record vehicle tracking, monitoring, customer complaints, and respond immediately to complaints and to coordinate the vehicles. In order to make life more livable, the General Manager of MOTAŞ Anwar Sadat Tamgacı, who stated that they would like to start by renewing the new year, shared the following information:

Larda Digital Clipboard Operation in Stops
In Malatya, we have focused on improvement activities in the superstructure by eliminating the traffic that flows in the city center and completing the infrastructure works. In our crowded stops, we determined the points where the vehicle was lifted by placing the digital panels at these points and facilitated the vehicle tracking of the passengers by announcing the departure information of the vehicle as time and announcing the voicemail at the time of departure of the vehicle. Thanks to these boards the passengers ended up calling the car in the stop. With the tracking of the departure times of the vehicles, the opportunity to plan the destination of the passengers was provided.

We Have No Need for Documents in Card Applications
We moved the Malatya Card Consultation and Application Center, which was previously located in the station, to its new location within the Grand Bazaar and provided services to our citizens in a more comfortable environment. We removed the documents requested from students and teachers in card applications. In the application of the card, the student and teacher documents requested from the students and teachers constitute a serious stationary cost for the institutions and the control and storage of these documents required serious overtime. Inonu University and the Ministry of National Education with the protocol we made these controls have been made in the web environment. In this way, both long-term procedures were prevented and serious stationery costs were saved.

Balance of Payments via Credit Card
Nowadays, the most valuable thing is time. Citizens were having trouble finding and finding card balance downloaders in the neighborhood. There were frequent discussions between citizens and drivers due to insufficient balances in non-franchised areas. In order to avoid such problems, we have improved the electronic fee collection system and have enabled our citizens to load balance on the WEB or mobile application cards. In the validator who reads the card after the 5 minutes after the citizenship operation, the toll is cut and the balance is loaded to the cards by operating the balance loading commands sent to the devices. 1.500 has been used by 5.000 traders so far.

We are trying to increase the loading points by supporting the citizens with automatic balance loading machines (KIOSK) while ensuring that our citizens load their balance over the internet. We placed the first of the 4 pieces of KİOSK in the university trambus station and we plan to increase the number of points that will provide continuous service.

In-Car Mobile DVR and MIS System
Starting from March, we started our in-car mobile DVR and MIS system with feasibility studies. The in-car mobile DVR system includes passenger information system, in-vehicle radio system, mobile Wi-Fi service and in-car multimedia entertainment systems with security cameras. In the complex system, there are innovations to meet the needs of the passengers who travel to the vehicle. At the same time, free video and news will be provided with the multimedia service we provide over the system. All announcements and announcements made by our institution will be accessible via this platform. Participate in the surveys by evaluating our institution will be able to make evaluations. An uninterrupted communication line will be established between the radio infrastructure and the vehicles and the control center. In addition, the vehicle can be monitored remotely by means of the remote connection method.

One of the innovations and facilities brought by this system is that the vehicle can be transferred from the CANBUS system to any control center of the vehicle. Thus, all faults can be tracked online. Through the monitors in the vehicle, both the stop names will be visually displayed on the screen and will be announced by voice.

Call center
The basic principle is the availability of institutions in the age of communication and technology. In particular, it is very important to be accessible to service-oriented organizations. The Call Center was established at the Trambus Maintenance and Control Center in order to meet the instant information requests from our passengers and to record and resolve the complaints received. Our service hours, which will run between the hours of 06: 00-24: 00, will be answered instantaneously for all requests and information from our citizens. Controls such as crossing of vehicles, control of vehicle violations and violations of duty will be carried out in this center.
This center will also be the control point of our fleet. Faults and similar situations occurring in our vehicles will be reported to this center instantly and the continuity of the enterprise will be ensured. Instead of defective vehicles, vehicle supply and delivery will be carried out via this center.

Online Card Application System Enabled
With the improvements made in the card application system, our institution, which facilitates the card collection every day, does not want citizens to lose their time in the card centers. Citizens who want to upload their information to the system via internet can apply for a card. Card application will be taken to the Card Consultancy Center one day after they fall into the system and they will be able to receive their cards. Civilian, student, teacher and 65 age applications can be obtained through the system. Our citizens; our corporate web site can do their applications from the online transactions section. Card delivery shall not be made when the requested documents have not been received during the delivery of the card or if they have made a false declaration.

Our public service company Hak'ka will continue to innovate in the field. Halka