The Quality of İzmir Metro Shown as an Example: İzmir Metro, proving its service quality, is shown as an example abroad with its successful management model. Within the framework of the cooperation with TSE, auditors coming from Saudi Arabia for training participated in the examinations at Metro A.Ş. The guest delegation also made a cooperation proposal on information transfer for urban rail system projects in their countries.
İzmir Metro, which introduced public transportation to quality standards by obtaining TSE certificate for the first time in 2008, has achieved a service structure that international organizations set an example. Right to receive Quality Management System Certificate, Environmental Management System Certificate and Occupational Health and Safety Management System Certificate in 2008, and Customer Satisfaction and Complaint Management Certificate and Energy Management System Certificate in 2011. kazanAn Metro A.Ş. also hosts guest auditors from abroad.
Saudi Arabian Standards Organization (SASO) with Saudi auditors sent to Turkey for training program within the scope of the protocol signed between the TSE, he joined the periodic inspection work in the İzmir Metro. At the end of the audits carried out both through documents and field studies, the TSE delegation decided to renew and maintain all quality management system documents.
Izmir Metro Inc. General Manager Sönmez Alev stated that İzmir Metro has 5 separate standard certificate from TSE and therefore audits have been made in the audits of institution auditors in certain periods. Sahip İzmir and TSE Region for the training of the guests coming from Saudi Arabia within the scope of the protocol of TSE The Directorate of Izmir as an exemplary enterprise in this examination is pleased to choose the Metro tet said.
Mr. Alev stated that he also shared his wishes regarding the transfer of information for the projects to be held in Saudi Arabia with the guests who had authorized names about rail system investments. Metro Inc. Sönmez Alev, General Manager and İZBAN Deputy General Manager, said the preparations for certification were completed for the sister company İZBAN and that they came to the point of applying for the TSE certificate.