Underlining that the Solution Center is a unit that transfers all municipal services under a single roof, Mayor Çolakbayrakdar said, “The Solution Center, which we launched on August 25, 2016, is a phone number with a reputation. Because when a citizen makes a request from me, I call 0 (352) 222 70 00 and tell them. That's why we call it a torpedo line. It is a phone number that everyone can easily reach and manage their requests with the municipality through this line. It is a communication line that allows you to reach all units of the municipality with one phone call and brings the service to the citizens. We say; You can reach 'Kocasinan Municipality' and 'Mayor' in any way. At the same time, this practice is a way of managing the municipality together with our district residents. If we can meet the expectations, wishes and demands of our citizens and make our citizens happy, it means that we are displaying the right management style. "This is one of the important steps we have taken to reflect this understanding on the field," he said.
Mayor Çolakbayrakdar pointed out that they are providing municipal services with faster communication and higher operational reflexes with the Solution Center and said, “Our citizens are our crown jewel. We care about our citizens and produce result-oriented solutions with the Solution Center to quickly meet their expectations. We stood by our citizens who could not leave their homes, especially during the pandemic period. In other words, Kocasinan Municipality is suddenly there for you when you don't even think about it. We receive not only requests, but also satisfaction and thanks from our citizens from time to time. In addition, the Solution Center's software is a system developed entirely by our municipality staff. We can be reached through all kinds of communication channels. In addition to being able to convey their requests face to face, our district residents can use all kinds of communication channels; They can instantly reach the municipality in any way via social media, Kocasinan Municipality's website, mobile phone with mobile application and WhatsApp line at 0 (352) 222 70 00. "Kocasinan Municipality is both a municipality that works 7/24 and a municipality that can be reached 7/24," he said.
