Ankara Metropolitan Municipality Electric Gas Bus (EGO) General Directorate provides "Public Relations, Anger Management-Stress Management and Empathy" training to transportation personnel, with the contributions of the Union of Municipalities of Turkey and in cooperation with Başkent University.
Ankara Metropolitan Municipality, with the contributions of EGO General Directorate and the Union of Municipalities of Turkey, and in cooperation with Başkent University, provides training on "Public Relations, Anger Management-Stress Management and Empathy" for transportation personnel.
In the training seminar initiated by EGO General Directorate Service Improvement and Institutional Development Department and Bus Operation Department; Anger management, stress management, public relations and empathy issues Assoc. Dr. It was explained practically by Kıvılcım Romya Bilgin.
Stating that they organize trainings in order to increase the service quality in public transportation vehicles, EGO Deputy General Manager Zafer Tekbudak said:
“Thanks to the training, you will not only contribute to your personal development and receive positive reflections in your private life, but also institutionally, we will increase the satisfaction of our citizens in our public transportation service provision. Public transportation is an environment where many different people come together, with personnel working in a busy and stressful environment. Therefore, skills such as anger management, stress management and empathy are extremely important. First of all, we think that anger management and stress management will contribute significantly to public transportation personnel in coping with the difficulties they face on a daily basis.”