TEMSA held a meeting in Istanbul on February 1 with the participation of 75 authorized services from all over Turkey. At the meeting held with the main theme of 'Customer Satisfaction', information on TEMSA's assessment of the past year and its 2022 targets were shared.
Operating with the partnership of Sabancı Holding and PPF Group (Skoda Transportation), TEMSA held a traditional evaluation meeting with its authorized services on February 1 with the motto "Together We Are Stronger". The meeting attended by 75 authorized service owners from Turkey was held at Marriott Asia.
The event, which started with the opening speech of Önder Göker, Deputy General Manager of TEMSA After-Sales Services, emphasized the main theme of 'Customer Satisfaction', and evaluated the year 2021 in the fields of Spare Parts, Technical Service, Training, Customer Satisfaction and Service Business Development, as well as the vision for 2022, after sales. operation plans and strategies were shared.
THE SECRET OF SUCCESS IS CUSTOMER SATISFACTION
Pointing out that they left behind a successful year in his speech at the event, After Sales Services Deputy General Manager Önder Göker emphasized that after-sales customer satisfaction always brings success and said, “As TEMSA, we take care to listen to our customers and respond to their needs during product development processes and throughout the use of products. We show our difference with the fast, transparent and different services we provide in after-sales services.”
“In 2022, we will go down to the field with our teams more and we will be next to both our authorized service organization and our customers, we will put our customers in our focus and make them feel that we are on their side with our 7/24 uninterrupted after-sales services operations.”