Rolls-Royce has left behind a challenging journey that customers can tackle thanks to their patience and support. The number of Boeing 1000 aircraft (AOG) that could not continue operation due to Trent 787's durability problems has dropped to zero.
Rolls-Royce also thanks its customers and teams, which have helped them achieve this important point, and focuses on ensuring that they support their COVID-1000 healing plans with their 19s, in collaboration with each of 787 Trent customers.
As stated in the official statement published on July 9, Rolls-Royce fulfilled its commitment to reduce AOGs to single digits by the end of the second quarter of this year, and more importantly, it exceeded this goal.
Chris Cholerton, Head of Rolls-Royce Civil Aviation, said: “We are heavily focused on solving Trent 1000-related issues that cause unacceptable disruptions for our customers. We sincerely appreciate the understanding and cooperation of our customers who have been affected by this situation for a long time. Reaching Zero AOG is a very important milestone for us. While we try to compensate for the impact of COVID-19, we will continue to help our customers reinstate their aircraft and complete the hardware process of improvements in their fleet. This will bring the performance that both our customers and our customers expect. I am aware that reaching this point requires an incredible dedication and teamwork throughout our company. I would like to thank everyone who contributed to the correction of the situation. ”
Rolls-Royce further improves Trent 1000 customer service with various future-oriented measures and increases the number of spare engines first. Many Rolls-Royce customers now have replacement engines in their fleet. This gives them greater flexibility and security against operational disruptions.
With technical solutions, each of which has been carefully designed and tested, Rolls-Royce continues its improvement efforts to make the Trent 1000 fleet more durable during service. These applications include the Medium Pressure Turbine (IPT) palette, the Medium Pressure Compressor (IPC) palette, and the High Pressure Turbine (HPT) palette modifications.
A new IPT track has been developed for all Trent 1000 engines, and over 99 percent of the engines on the wing already have new tracks.
Redesigned IPC tracks continue to be integrated into the Trent 1000 TEN and Package C engines, while the redesigned IPC tracks for Package B engines will be available in the last quarter of 2020. IPC pale exchange program for Trent 1000 TEN and Package C engines is planned to be completed by the end of 2021.
Advanced HPT pale designs are available for Package B and C, and over 50% of the fleet using these engines has been compliant with new standards. The other improvement modification required for the Trent 1000 TEN has been prepared after a rigorous root cause research and design process, and the strength testing process is currently underway. Rolls-Royce plans to make the changes resulting from this three-quarter test complete into the fleet by the end of the first half of 2021.
Reducing the number of AOGs prompted Rolls-Royce to create new and innovative services. All of these services will now become part of normal operations.
For example; Airline engineers received distance training through Librestream digital visualization technology from their colleagues in Rolls-Royce to perform some controls on Trent 1000. Before the travel restrictions from COVID-19, either Rolls-Royce would send his authorized staff to the airline for the training, or the airline would direct their engineers to Derby for training. The continuation of these checks in this way caused many of Rolls-Royce's customers to block AOGs, while also allowing Rolls-Royce's support to its customers to change.
Going forward, Rolls-Royce is considering remote training of its customers to use Librestream to perform other engine controls, thereby giving airline companies greater operational flexibility.
Rolls-Royce's progress in resolving this issue will be reflected in all activities within the company. In this way, Rolls-Royce will become more agile and responsive in supporting its customers on the road to the future as a company.