Kocaeli Metropolitan Municipality is constantly improving its control mechanisms so that citizens can benefit from more comfortable, safe and quality public transportation services. In this context, throughout the city 349 public transport vehicles serving 2 lines, by the Transportation Management Center 6 thousand cameras is inspected instantly via .
Uninterrupted Monitoring from the Transportation Management Center
The Transportation Management Center, which operates under the Kocaeli Metropolitan Municipality Transportation Department, monitors public transportation vehicles in the city 7/24 through electronic fare collection systems, vehicle tracking systems and in-vehicle cameras. In this way, whether public transportation services are carried out in accordance with the determined standards, route violations, timely entry and exit to stops and general order in the vehicle can be monitored instantly.
Citizen Complaints Are Investigated with Camera Recordings
Feedback from citizens also plays an important role in the inspection process. All complaints sent through the 153 Call Center regarding public transport vehicles and drivers are meticulously evaluated by the Transportation Management Center teams. The accuracy of the complaints and the details of the incident are evaluated by the Instant and historical records from 6 thousand cameras are examined and identified. In this way, it is aimed to prevent citizen grievances by conducting a transparent and fair evaluation process.
Immediate Response to Violations and Administrative Sanctions
Thanks to the continuous monitoring of the Transportation Management Center, the working hours of public transportation vehicles, route controls and entrances and exits of stops are constantly monitored. When a possible violation is detected, the Metropolitan Municipality Transportation teams immediately intervene at the scene. In cases that cause citizens to suffer, the necessary legal action is taken in accordance with the laws numbered 1608 and 5326 regarding the vehicles and drivers whose violations are determined within the framework of the current regulations. administrative sanctions These sanctions constitute a deterrent mechanism to maintain service quality and ensure citizen satisfaction.
Thanks to this comprehensive inspection system of Kocaeli Metropolitan Municipality, safety and quality standards are being raised in public transport services. While citizens experience a safer journey in vehicles that are instantly inspected by cameras, the municipality also has the opportunity to increase the effectiveness and efficiency of services. This application is a successful example of how modern technology can be used effectively in public transport services.
