112 Emergency Health Services: Problems and Solutions
The backbone of emergency health services in Türkiye 112 emergency call center, plays a critical role in saving citizens’ lives. However, research shows that this system faces serious problems. In particular, the fact that a large portion of incoming calls are false or non-emergency situations reduces the effectiveness of emergency health services.
More than 25 percent of calls are hoaxes
According to research done, in command and control centers 53,1% of employees state that more than 25% of incoming calls are false or non-urgent. This situation is a burden on the 112 emergency health services system. workload This increases the number of calls and delays the response to real emergencies. In other words, one in four calls is handled unnecessarily.
Need for Adequate Employment and Education
75,1% of the participants were in command and control centers adequate employment This will reduce the burden on 112 teams and enable faster response to emergencies. In addition, call center employees to his education should also be given special attention. Health literacy Deficiencies in this regard result in citizens not providing accurate information and incorrectly assessing emergencies.
Case Screening System: The Step Needed for Emergencies
For 112 emergency health services to work more effectively, case screening system It is important to implement it. With this system, emergency situations can be prioritized and unnecessary calls can be filtered. For example, not sending an ambulance to patients with toothaches or sore knees will allow ambulances to arrive more quickly in emergencies.
Public Awareness: Support for Emergency Health Services
In order for 112 employees to reach real patients, the public raising awareness Providing accurate information about emergencies is essential in society. health literacy This will be possible by increasing the level of public awareness. In this context, the public should be informed accurately through public service announcements and various awareness activities.
- Cold-Blooded Incident Reporting: In emergency situations, remaining calm and providing detailed information is critical.
- Yielding to Ambulances: There should be stricter checks on drivers who do not give way to ambulances in traffic.
- Citizen Support: Citizens should provide convenience to the ambulance team during the intervention.
Physical Conditions and Equipment of Stations
112 emergency health services stations physical conditions and the equipment used should also be reviewed. For the health and safety of employees, ergonomic work areas should be created. In addition, stations Cleaning conditions is also of great importance. Cleaning should be done by permanent or contracted cleaning staff and hygiene standards should be maintained.
Employee Motivation and Incentives
To increase the motivation of 112 employees, incentive additional payments and shift wages should be increased. Especially considering the difficulty of night work, Night Work Compensation Payment is a factor that will increase employee motivation. Employees' clothing should be designed to suit the season and region.
Condition and Maintenance of Ambulances
Ambulance parking areas should be made suitable for quick entry and exit. time required for cleaning should be provided. In addition, renewing ambulances with high mileage will increase service quality. The cleanliness and maintenance of ambulances directly affects the effectiveness of call centers.
As a result, the above-mentioned problems need to be solved and the suggestions need to be implemented in order for 112 emergency health services to work more effectively and efficiently. In this way, citizens will be able to reach emergency health services more quickly and effectively, and life saving rates will be increased.
