📩 25/09/2023 10:26
Minister of Transport and Infrastructure Abdulkadir Uraloğlu stated that it is planned to implement a mobile application with an infrastructure where stakeholders in the mobility ecosystem can be integrated and work, and said, "Disabled passengers will be guided through the live sign language support module if they need it in the terminal buildings within the scope of the mobile application." said.
Minister of Transport and Infrastructure Abdulkadir Uraloğlu, in his statement on the occasion of World Hearing Impaired Week, said that the problems of hearing-impaired citizens in the field of transportation and communication have ended with the work of the Ministry and the developed systems.
Stating that 7,97 percent of disabled citizens registered in the National Disabled Data System are hearing-impaired individuals, Uraloğlu said, “When our hearing-impaired citizens plan their transportation processes, they first need the markings to be in sufficient number and quality. In addition, solutions such as sign language and induction loop systems are applications that facilitate the participation of our hearing-impaired citizens in social life. "Our Ministry is carrying out studies in order to ensure the accessibility of transportation services to all segments of the society, to protect the rights of individuals with limited mobility and to benefit from the services on equal terms with other individuals." said.
“WORKS CONTINUE TO INCREASE THE COMFORT OF HEARING-IMPAIRED CITIZENS”
Stating that all disability groups are covered in the Accessible Transportation Strategy and Action Plan prepared by the Ministry, Uraloğlu said that all transportation types, digitalization, new technologies and integration issues are addressed at the national level in the context of accessibility.
Emphasizing that within the scope of the Action Plan, action steps were taken to disseminate induction loop systems in terminals serving all types of transportation, improve the accessibility of visual and audio information, and disseminate the accompaniment support needed in terminals, Uraloğlu said: “Our Ministry, from railway to road, from air to communication. It continues to work to increase the comfort of hearing-impaired citizens in the field of transportation. In the railway sector, there are clear and understandable direction signs for hearing-impaired passengers at the stations of the Republic of Turkey State Railways (TCDD). The personnel working at the toll booths at High Speed Train (YHT) stations received sign language training. There are induction loop systems at the toll booths in YHT stations. Sign language training was given to cabin crew working on high-speed trains. Hearing-impaired passengers can purchase tickets with sign language support when they call the 'TCDD Call Center' at 4441 TCDD.”
Uraloğlu pointed out that with the "Orange Table Accessible Transportation Service Point" application, safe movement of individuals with limited mobility is ensured in the terminals.
Stating that the application in question was started in YHT stations, Uraloğlu said, “Our work continues to expand the application in terminals serving all transportation types.” said.
“ORANGE TABLE SERVICE IS PROVIDED AT 16 YHT STATION”
Uraloğlu, by the General Directorate of TCDD Taşımacılık AŞ, at 16 YHT stations (Konya, Ankara, Bilecik, Gebze, Eskişehir, Eryaman, Arifiye, Söğütlüçeşme, Pendik, Karaman, Selçuklu, Halkalı, Bostancı, Polatlı, Bozüyük, İzmit) said that "Orange Table" service is provided for individuals with limited mobility. Explaining that service points have been established in 3 more YHT stations (Kırıkkale, Yozgat, Sivas) this year, Uraloğlu said, "It is planned to provide Orange Table Service in the YHT stations that will be opened from now on." he said.
Uraloğlu noted that the officers serving at the mentioned points provide the sign language and accompaniment services that hearing-impaired passengers need and ensure that they receive comfortable and safe service in the station buildings.
MOBILE APPLICATION SPECIAL FOR DISABLED PASSENGERS
Underlining that there are horizontal and vertical markings in the terminal buildings for hearing-impaired passengers arriving at the airports, Uraloğlu shared the following information: “The officers at the information desks provide accompanying support to our disabled passengers. At Istanbul Airport, there are induction loop devices at information points, manual parking payment points, and İGA lost property points. Audio and video consultation services are provided to guests through digital information kiosks located at 23 points. Sign language service is available 7/24 at these kiosks. "You can get service via sign language by connecting to the 7/24 video call center from the Istanbul Airport website and mobile application."
Minister Uraloğlu stated that it is planned to implement a mobile application with an infrastructure where stakeholders in the mobility ecosystem can be integrated and work, and said, "Disabled passengers will be guided through the live sign language support module if they need it in the terminal buildings within the scope of the mobile application." said.
“E-GOVERNMENT GATEWAY BARRIER-FREE COMMUNICATION CENTER HAS BEEN IMPLEMENTED”
Uraloğlu also mentioned that Türksat AŞ, affiliated with the Ministry, received the first prize in the category of accessible digital applications in the "Accessibility Awards" and said: "On the other hand, within the scope of the Barrier-Free Call Center Project carried out within the scope of the No Barriers in the e-Government Gateway Project, e-mailers who know sign language Video support can be received from State Gate call center employees. With the call center service, our hearing-impaired citizens can easily convey their requests, suggestions and complaints to our operators using sign language or text via their mobile devices. "E-Government Gateway Barrier-Free Communication Center" was launched so that hearing-impaired citizens who are e-Government Gateway users can receive the call center service they need via mobile applications.”
Uraloğlu added that the Ministry's call center numbered "ALO 123" provides services to hearing-impaired citizens with sign language support.