Having made significant contributions to the development of the automotive after-sales industry in its 43-year history, Martaş has implemented the Always Support Line project to help its customers with their questions more quickly and effectively.
0850 207 1980, which provides service in all distribution centers, started its operations under the name of Hep Support Hotline to help customers with their questions more quickly and effectively. The Hep Support Line, implemented by Martaş Automotive, provides service between 09.00 - 21.00 on weekdays and between 09.00 - 17.00 on Saturdays. Thus, Martaş Automotive provides uninterrupted service to thousands of customers across the country through the “Always Support Line”. Erdem Çarıkcı, General Manager of Martaş Automotive, who said that all the data coming from their customers are collected in the Always Support Line database, said, “This allows us to create more accurate analyzes and reports. The Always Support Line guides us in producing customized solutions for our customers.”
“We are planning to increase the number of employees”
Stating that they enable Martaş Automotive customers to communicate with them more easily with the Always Support Line, Erdem Çarıkcı said, “This way, we can answer questions from our customers much more efficiently and effectively. We started to receive positive feedback from our customers and to see the benefits of the Always Support Line. We plan to increase the number of employees of the Always Support Line in order to ensure that our customers reach us more easily and to ensure the highest level of satisfaction.” Erdem Çarıkcı, General Manager of Martaş Automotive, said, “Our goal in 2023 is to increase the number of our Always Support Line team and to assist all our customers in the most accurate way as soon as possible. We will always continue to work for the better,” he said.