According to the data of the Turkish Cargo, Courier and Logistics Operators Association, the cargo and courier industry expects 2022 billion 4 million orders from e-commerce in 685. Cenk Çiğdemli, TOBB E-commerce Council Member and Founder of Ticimax E-commerce Systems, who mentioned that the sector expects an order increase of 40 percent in total with e-commerce orders, said, “The delivery sector has started to provide more than 200 thousand jobs today. The rapidly growing sector is in the process of technology-oriented transformation. Every precaution taken by e-commerce companies against delivery errors contributes to the growth of the industry. Every problem experienced during the delivery phase comes back as customer dissatisfaction and therefore loss of customers, and even loss of reputation through social media.
Emphasizing that cargo, courier and logistics companies brought together 2021 billion 3 million orders from the e-commerce sector alone in 347, which means a 46% increase in volume compared to the previous year, Çiğdemli said, "While the cargo sector is growing, this growth has led to digital transformation. also mediated. In 2022, the sector is preparing to bring orders of 4 billion 685 million units to consumers. This growth trend, which started with the pandemic, led the industry to digital transformation. Not only cargo companies, but also e-commerce sites are investing in technology with technologies such as warehouse software in order to reduce the possible problems that may occur in the delivery process to zero.
So, how is the right management done in warehouses, which are undoubtedly one of the most important collaborators of the logistics industry? Is it possible to reduce delivery errors to zero? Çiğdemli states that it is possible to minimize errors without using an artificial intelligence-based warehouse software.
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Çiğdemli gives the following recommendations for sellers and brands to manage their delivery processes without losing reputation and customers: “The first thing to do in a warehouse is addressing. Addressing should be done for each product and product group, and warehouses should be categorized shelf by shelf and section by section. Another important issue is that invoices are not issued before the orders are collected in the warehouse. The bill can sometimes disappear until the attendant goes to the warehouse, even if the attendant goes to the toilet with the bill in his pocket, it can be lost in that short time. This means that the customer's delivery never departs. After the products are taken from the warehouse and packed, the invoices should be cut and matched. It is also very important for the seller to keep returns under control. For this, a single person should not be trusted, at least two or three people who can control each other should be assigned. In cases where the authority is in a single person, judicial cases such as theft and fraud may occur. Finally, I recommend making stock checks every day. The stock visible in the marketplace and the stocks on the warehouse and e-commerce site must be updated simultaneously with each other. In this way, unpleasant events such as selling a product that does not exist will not occur.”
Adding that the surest solution is to use a warehouse software, Çiğdemli provides the following information: “We have updated our warehouse software, Ticimax WMS, in our R&D center located in Boğaziçi University Technopark. The error prevention rate of Ticimax WMS, which is the only warehouse software with ISO quality certificate, is now 100 percent. Our software, which is suitable for the use of warehouses of all sizes, follows every process of the delivery step by step, and even allows the customer to follow this process.”
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