It carries out the process of welcoming and directing visitors or customers in hotels, corporate companies and offices. It ensures the protection of the institution's security and telecommunication system. It undertakes various administrative support duties, such as answering incoming phone calls, delivering mail, and receiving visitors.
What Does a Receptionist Do, What Are His Duties?
The general job description of the receptionist, whose responsibilities differ according to the field of service, is as follows;
- Meeting the visitor or customer,
- To provide information about the products or services of the institution,
- Directing visitors to the appropriate person, office or room,
- Following the procedures, keeping records and issuing visitor cards,
- Answering and directing incoming phone calls,
- Scheduling and canceling appointments,
- Receiving mail or deliveries and ensuring that they reach the relevant persons,
- Taking a role in protecting the security of the institution,
- Ordering and stocking consumables and equipment,
- Managing the guests' check-in and check-out procedures,
- Dealing with special requests from guests,
- Preparing invoices and receiving payments,
- Recording and storing visitor or customer information in the computer environment,
- Copying and filing paper or electronic documents and records,
- Ensuring that the work area is kept clean and tidy at all times,
- Assisting in solving customer problems and complaints.
How to Become a Receptionist
- Must demonstrate planning and organizational skills.
- He should have a good command of the inner workings of the institution he serves.
- Demonstrate excellent customer service skills, including written and verbal communication.
- Must be responsible and disciplined.
- Must be prone to teamwork.
- Must have the ability to prioritize and manage multiple tasks.
Receptionist Salaries 2022
The lowest Receptionist salary received in 2022 was determined as 5.200 TL, the average Receptionist salary was 5.700 TL, and the highest Receptionist salary was 9.000 TL.
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