112 Emergency Call Centers Answered Over 104 Million Calls Last Year

81 Emergency Call Centers, which were developed with domestic and national software facilities and were expanded to serve in 112 provinces throughout Turkey, answered 104 million 656 thousand calls last year.

Emergency call lines of the police, gendarmerie, health, forest, ambulance, coast guard and AFAD were combined at 112 throughout the country in case of emergencies by the Ministry of Interior, and within this scope, 112 Emergency Call centers were expanded in 81 provinces. These centers, which started operating throughout the country, answered 104 million 656 thousand 510 calls last year.

Most calls are from Istanbul

In the provinces with the highest number of calls, Istanbul took the first place. In this city, 13 million 14 thousand 395 calls were answered. İstanbul was followed by Ankara, Hatay, İzmir and Şanlıurfa, respectively. The provinces where the least number of calls were answered were Ardahan, Bayburt, Tunceli, Gümüşhane and Sinop, respectively.

The highest number of emergency calls was in the healthcare field.

Last year, emergency call centers were called mostly for health emergencies. In the field of health, 18 million 641 thousand 204 calls were received. 17 million 700 thousand 747 calls related to security, 2 million 61 thousand 218 calls related to gendarmerie, 1 million 330 thousand 107 calls related to fire brigade, 189 thousand 415 calls related to forest, 43 thousand 902 related to coast guard and 36 thousand 687 calls related to AFAD were accepted.

Emergency calls are answered in 3 seconds

In addition, call recipients who responded to the notifications in the centers made 1 billion 723 million 939 thousand 41 seconds of calls, and their call response times accelerated. In the centers, emergency calls are answered in 3 seconds. Call recipients, who responded to the notifications first in the centers, made 1 billion 723 million 939 thousand 41 seconds of calls, and their call response times accelerated. In the centers, emergency calls are answered in 3 seconds.

Call routers, who were in call centers representing the relevant institutions and coordinating the notifications, made more than 3 billion seconds of calls.