TCDD Taşımacılık AŞ General Manager Hasan Pezük met with THY Aviation Academy President Müjdat Uludağ at the TCDD Behiç Erkin Conference Hall at the start of the trainings within the scope of the cooperation on "Training Services and Training Consultancy".
Within the scope of the cooperation between TCDD Taşımacılık AŞ and THY Aviation Academy, 165 year training will be given to the personnel responsible for YHT operation, 1 hosts and stewardesses, and cabin personnel.
“We are the 8th high-speed train operator in the world and the 6th in Europe”
TCDD Taşımacılık AŞ General Manager Hasan Pezük, in his speech at the start of the trainings within the scope of the cooperation protocol with the THY Aviation Academy, reminded that as a result of the investments made in the last 19 years, they are the 8th high-speed train operator in the world and the 6th high-speed train operator in Europe today. , Ankara-Istanbul, Ankara-Konya, Konya-Istanbul reported that they operate in 4 different routes.
Stating that they have shortened the travel times to many cities with YHT-connected bus and train services, Pezük said that as the General Directorate of TCDD Transportation, they serve 13 thousand passengers with 44 trips per day on the 1213-kilometer YHT network covering 42 provinces and approximately 23 percent of the country's population.
Stating that they have transported approximately 60 million passengers with YHTs to date, Pezük stated that the length of the railway line, which is 12 thousand 803 kilometers today, will reach 2023 thousand 17 kilometers in 500, with the commissioning of the high-speed and high-speed railway lines under construction.
“With the YHT fleet reaching 31, efforts to increase YHT flights continue”
Pezuk pointed out that with the YHT fleet reaching 31, the efforts to increase the YHT flights continue, and noted that it will be possible to increase the daily YHT passenger number to 30 thousand in the first place and then to 40 thousand with the studies.
“With the awareness that qualified human resources will contribute positively to service quality, we always attach importance to training activities”
Emphasizing that the knowledge and skills of the employees who are in one-to-one contact with the passengers is one of the most important factors that determine the service quality, Pezük said that he always attaches importance to training studies with the awareness that qualified human resources will contribute positively to the service quality.
In this context, Pezük stated that the employees are trained periodically in line with the needs analysis from the beginning of their employment to their retirement, and stated that it is of great importance for the brand value of the institution that the hosts and stewardesses working in the YHT operation have the knowledge and skills required by their profession.
Stating that the hosts and stewardesses, who are the visible face of the organization and create the first perception about the corporate image of the passengers, will make positive contributions to the business activities and customer satisfaction if they have the standards required by their profession, Pezük said that the interaction of the hosts and hostesses with the passengers, crisis management in unexpected events, first aid needed during travel. He said that they are expected to have versatile knowledge and experience, especially in applications.
“One of our most important goals is to ensure that all hosts and hostesses work with a focus on customer satisfaction”
With this understanding, Pezük stated that their most important goal is to carry the YHT railway operation, which is the transportation vehicle of the 21st century and has come to the point where it can compete with the plane, to a further point and to ensure that all hosts and stewardesses work with a focus on customer satisfaction.
“To provide this competence, we are starting to work with one of the best education institutions in the world. We believe that the THY Aviation Academy, which trains flight attendants of our proud THY, which has managed to become one of the leading airline companies in the world, and also provides training to many airline companies in the world, will make a difference in the services we provide on YHTs.”
Stating that he is happy to cooperate with the THY Aviation Academy, which has proven its quality in this field, Pezük said, "Our personnel responsible for YHT operation, as well as 165 hosts and stewardesses, will attend the training, where the standards that should be applied in all ordinary and extraordinary situations are conveyed. We will ensure that all our cabin personnel benefit from the one-year training process. Our cabin crew, who have completed their training, will have the knowledge and experience to cope with any extraordinary situation that may arise during their duties on YHTs.” made its assessment.
THY Aviation Academy President Müjdat Uludağ wished that the cooperation between the two distinguished institutions of the country would be beneficial and stated that this platform, where the experiences of both institutions will be shared, will contribute to THY and TCDD Taşımacılık AŞ.