Istanbul Metropolitan Municipality (IMM) was the first municipality to open an official Whatsapp line in Turkey. Citizens' requests, complaints and suggestions are easily conveyed to the authorized units via the official Whatsapp line. The live support team of tens of people started to serve on the 0552 153 0034 line.
IMM Public Relations Directorate, which is in constant communication with 16 million Istanbul residents, has started a new application that accelerates its speed. It opened the official official WhatsApp line for the first time among municipalities in Turkey. Unlike other applications, with the official account, many employees can perform transactions at the same time. The official line numbered 0552 153 0034, where a live support team of tens of people has been assigned, has started to serve the people of Istanbul.
QUICK SOLUTION IN NEW GENERATION MUNICIPALITY
The IMM WhatsApp line provides the citizens with great convenience and speed by enabling them to respond to incoming messages instantly. Using this line, Istanbul residents can ask all their questions from HES code Istanbul Card mapping to IETT flight times, from job applications to ISPARK complaints. He can directly convey his requests and complaints.
In the IMM's WhatsApp line project, the live support team of tens of people can serve using many devices from a single official number. Realizing the inspiring project for the digitalization of municipalities, İBB aims to serve millions with its new communication channel.
With the project, which was implemented with the principle of new generation municipality, it will be easier for Istanbulites to reach the institution. IMM will speed up the solution with the help of its related units. It will offer new contributions to the digital transformation of IMM.
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