TCDD Tasimacilik, the Institution Serving the Most Disabled Passengers in the Transportation System

The institution that serves the highest number of disabled passengers in the tcdd transportation system
The institution that serves the highest number of disabled passengers in the tcdd transportation system

Adil Karaismailoğlu, Minister of Transport and Infrastructure, stated that efforts are made to facilitate the lives of people with disabilities with the arrangements made in the field of transportation and communication and the services provided. Karaismailoğlu gave information about the activities carried out for the disabled in the field of transportation and communication on the occasion of December 3, International Day of Persons with Disabilities.


Reminding that arrangements are made to facilitate the travel of disabled citizens at TCDD stations and stations, Karaismailoğlu said that there are escalators and elevators for the disabled, disabled ramps, yellow line, disabled toilet, disabled facility sketch, audible warning, perceptible surface, wheelchair services are available.

"Turunca Table Service Point application serves at 13 stations and stations where YHTs stop"

Karaismailoğlu stated that the Orange Table Service Point application, which was initiated last year, provides service at 13 stations and stations where high-speed trains (YHT) stop, and that the application includes taking disabled passengers from the Orange Table Service Point at the entrance of the station / station and taking care of these people until the end of the journey. .

Minister Karaismailoğlu stated that disabled passengers can use the "Disabled Passenger Notification Form" button that appears on the summary screen while purchasing tickets online, and those who cannot fill in the form can apply to the Orange Table Service Point.

"280 thousand disabled citizens traveled on trains this year"

Karaismailoğlu pointed out that the General Directorate of TCDD Taşımacılık AŞ, which serves millions of passengers every day in YHTs, main line and regional trains, Marmaray and Başkentray, is one of the institutions that serve the most disabled passengers in the transportation system.

“TCDD Taşımacılık AŞ continues to take the necessary measures for our disabled citizens to use their right to travel comfortably and comfortably with the rail passenger transportation that offers comfortable, comfortable and economical travel. All processes, from purchasing train tickets to reaching the train, from traveling comfortably to the end of the journey, are planned in line with the needs of our disabled citizens within the scope of the 'Barrier-Free Transportation' target and necessary support is provided. 280 thousand disabled citizens traveled this year on the trains operated by TCDD Taşımacılık AŞ. Since the launch of the Orange Table service on December 3, 2019, approximately 8 thousand disabled and needy citizens have benefited from it.

"Staff training is given importance for communication with the hearing impaired"

Emphasizing that disabled passengers can easily buy train tickets or make reservations with their assigned member numbers, Karaismailoğlu stated that a box office is allocated for disabled passengers to buy their tickets without waiting, and that personnel training is given importance in order to communicate with the hearing impaired.

Karaismailoğlu stated that the departure times of the trains or the stations where they will stop are transmitted with audio and written notifications prepared for the deaf and visually impaired passengers, and said that the "Audio Book" content helps visually impaired passengers to complete their travels with pleasure.

"YHT and other trains are arranged according to the needs of the passengers"

Noting that high-speed and other trains are arranged according to the needs of disabled passengers, Karaismailoğlu said, “In YHT sets, 2 seat binding areas are allocated for disabled people using wheelchairs. YHT and other trains continue to be manufactured or organized according to the needs of disabled passengers. " said.

Minister Karaismailoğlu also gave information about the Ministry's efforts in other transportation and communication sectors aimed at "Barrier-Free Transport and Communication".


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