Karsan implemented an important project in order to expand its spare parts and after-sales service network in Europe. Within the scope of the project, Karsan will open a spare parts warehouse in Nürnberg, Germany, and will be able to send the needed spare parts to every point in Europe within 2 days. Stating that the warehouse will start operating as of September 1, Karsan Commercial Affairs Deputy General Manager Muzaffer Arpacıoğlu said, “We have commissioned another important investment in order to strengthen our after-sales service network in Europe and to provide solutions to our dealers' requests in a very short time. Based on our experience of more than 50 years, we know that after-sales customer support has a significant share in being preferred with brand reliability. With this structure to be established, we will minimize the distance between our customers and us. " found the assessment.
Offering modern solutions that can adapt to every city with the public transportation systems it has developed, Karsan continues to be the primary choice of European cities with its conventional and electric models, and continues to expand its spare parts and service network. Karsan, which has made another important investment in this direction, is preparing to open a spare parts warehouse in Nürnberg, Germany. Karsan will reduce the supply of spare parts, especially parts of its electric vehicles, to 1 days with the warehouse that will start operating on September 2. Thus, Karsan, which will send the required parts to all parts of Europe in a short time, aims to increase customer satisfaction by providing service with low cost in minimum time.
"We minimize the distances"
Providing information on the subject, Karsan Commercial Affairs Deputy General Manager Muzaffer Arpacıoğlu said, “We continue to receive orders in significant quantities for our conventional and 19 percent electric models from Europe, which started to recover after the Covid-100 outbreak. In this direction, we have commissioned another important investment in order to strengthen our after-sales service network and to provide solutions to the demands of our customers in Europe in a very short time. Based on our experience of more than 50 years, we know that after-sales customer support has a significant share in being preferred with brand reliability. With this structure established with our new investment, we will minimize the distance between our customers and us ”.
Combining forces with Barsan Global Logistics for on-site spare parts service, Karsan plans to multiply its operational power by taking advantage of Barsan's warehouses and logistics network in 45 different countries.
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