TCDD Tasimacilik General Manager Kamuran Yazıcı: Currently, our passengers who follow the Digital Future Summit, send us their thoughts, complaints via whatsapp and receive feedback within 15 minutes, or a passenger who wants to comment on our social media accounts or travel by train without coming to our booths. It was possible for a passenger traveling by high-speed train to make his travel enjoyable by choosing dozens of movies, music or games from the YHT Entertainment System.
Kamuran Yazıcı, General Manager of TCDD Tasimacilik, gave information about the digitization processes in railway transportation in the first part of 'Digital Future in Transport and Infrastructure Summit', where the Ministry of Transport and Infrastructure brought together sector representatives to consolidate coordination and cooperation in the digitalization process of the state and private sector.
With the participation of Yazıcı, who attended the session, which started on June 23 at 14.00:XNUMX, moderated by Hakan Çelik, THY Chairman İlker Aycı, Martı CEO Oğuz Alper Öktem and İGA CEO Kadri Samsunlu also evaluated the digital developments in their sectors.
'' Turkey's First Online Railway Ticket Sales Powered Informatics has taken place in our history as one of the site '
General Manager Yazıcı said the following about how the TCDD Transportation Directorate, established by the state with the liberalization of railway transportation, keeps pace with the digital world, and how digital is used in business processes and in-house studies:
'' Looking at our 163-year railway history, we have started a competitive structure in which the private sector can take place with the liberalization of railway transportation from a monopoly sector until 2017. This competitive environment necessitates the establishment of an innovative, dynamic, effective and efficient structure. The cornerstone of this building is digitalization. ''
Speaking about the importance of digitalization in the pandemic process in the process of purchasing tickets, complaints and requests from passenger relations, Yazıcı said: “A customer who is watching us currently send us his thoughts, complaints via whatsapp and receive feedback within 15 minutes or comment on our social media accounts or by train. It has become possible for a passenger who wants to travel to buy his ticket in a very short time without coming to our toll booths, and a traveler traveling with a high speed train can make his travel enjoyable by choosing dozens of movies, music or games from the YHT Entertainment System. Our railway sector is one of the sectors that signed the firsts in digitalization. railway passenger ticket sales via the Internet, as one of Turkey's first online ticket sales site information has taken place in our history. While all these digital processes strengthen the “TCDD Tasimacilik AS” brand, it shows that the transportation service cannot be limited to “just delivering”. Digitization becomes an element that increases the demands and expectations in transportation. ''
'' Digital Solutions That Provide Time Savings and Economic Contribution Will Increasingly Continue in Our Lives ''
Emphasizing that TCDD Tasimacilik is an example for other companies in the sector in freight transportation, Yazıcı: '' It is easier to solve the problems encountered with high satisfaction in digital shopping with customers. Therefore, time-saving and digital solutions that contribute economically will continue in our lives. Our General Directorate, which is located on the public side of the railway sector, will continue to take all measures to make maximum use of these technologies. ''
'' Works and Trainings with Systems Used in Internal Personnel Affairs More Active and Efficient ''
Speaking of in-house processes, Yazıcı pointed out: "Employees and trainings are more active and productive with the systems used in internal personnel works. The majority of our employees work one-on-one with our customers. We may need to identify motivation deficiencies of our employees and take precautions about their causes. For this purpose, we created a mini corporate ecosystem with the corporate portal we created. With the corporate portal, we ensure that our staff communicate with both the organization and each other. We complete the deficiencies in the in-service trainings we organize in spring and autumn by processing the data we obtain from here. ''
The first of the summit broadcast live on the Internet https://dijitalgelecek.uab.gov.tr/ While reaching millions of viewers in real time, the Minister of Transport and Infrastructure Adil Karaismailoğlu will attend the Digital Future Summit on June 24, 2020, and the final session will be held on June 20.00.