The 'ALO' lines, working under the coordination of the Press Public Relations Consultancy, Ministry of Family, Labor and Social Services, are in high demand in the process of combating the new type of coronavirus. Zehra Zümrüt Selçuk, Minister of Family, Labor and Social Services, stated that communication centers continue to provide uninterrupted service, “During the period from 11 March to 15 May, when the coronavirus was first seen in our country, ALO 170 to 6.4 million, ALO 183 to 582.750, ALO 144 received 637.255 calls. ” said.
After the occurrence of the first cases of coronavirus in Turkey on March 11, an increase in the number of calls to contact centers with measures implemented as occurred.
ALO 170, ALO 183, ALO 144 Continues to Provide Uninterrupted Service to Citizens
In this context, 170 million calls were received from the citizens during the year to ALO 9, where questions related to working life were conveyed, while 6,4 million of the calls were made from 11 March to 15 May. 183 of the 2020 calls received in 786.310 came to ALO 582.750, where women, children, disabled people and social services were asked.
ALO 144 is another communication center preferred by citizens. Out of 144 calls received during this year, ALO 1.476.533, where questions about social benefits were answered, 637.255 took place from 11 March to 15 May.
There were also those who reached the Ministry in electronic environment
Citizens also submitted their questions electronically. During this year, the Ministry received 530 thousand requests through CIMER, of which 463 thousand took place in the period from 11 March to 15 May. Again, demand from 1.330.559's 1.265.512 this year from the e-government channel, coronavirus were carried out after the first cases in Turkey.
ALO 170, ALO 144, ALO 183 lines, which serve as a bridge between the citizen and the ministry, continue to resolve any questions and requests 7/24.
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