ESHOT Call Center Resolves Citizen's Problem; Approximately 6 thousand applications are made to the call center of ESHOT General Directorate on average per month. 82 percent of applications are resolved immediately.
ESHOT call center is working to find solutions to the wishes of citizens. The average monthly 6 thousand applications received from ESHOT Customer Service and Corporate Communications Department within the call center, 82 percent of instant solution success was recorded. Applications that require review, research, planning and coordination are answered within 15 days.
Sürekli We continuously increase the quality ”
Making a statement on the subject, ESHOT General Manager Erhan Bey stated that the call center is a very important unit in terms of communicating directly with the people of Izmir and said, “We are aware of the necessity of constantly improving the service quality of this unit, as we do. We provide our call center staff with training on effective speech and diction, effective communication, body language and stress management. We aim to bring citizen satisfaction to the highest possible level ”.
320 0 320 telephone line to ESHOT Call Center, www.eshot.gov.t is can be accessed via internet address, email and social media. The ESHOT Call Center deals directly with the applications directed to it by the Izmir Metropolitan Municipality Nursing Communication Center (HIM).