Samsun Metropolitan Municipality SAMULAŞ added a new training program to its personnel within the Academy. SAMULAŞ personnel underwent 'Empathy Training' within the scope of 'Trainer Training'
Samsun Metropolitan Municipality Project Transportation İmar İnşaat Yat. Singing. ve Tic. A.Ş. (SAMULAŞ) continues its SAMULAŞ ACADEMY trainings initiated in line with the principle of 'quality in service in all areas of transportation'. 'Trainer Trainings' within the scope of the Empathy Training SAMULAŞ staff, disabled citizens getting into the means of transportation and the difficulties they were shown in a practical way.
TRAUMA AND BUS APPLICATIONS
At SAMULAŞ Headquarters Academy Hall, first of all, the expert educator explained the importance of Emp Empathy ve and özellikle Communication pozitif and mentioned the positive behaviors especially for disabled citizens, and then continued on the field. 16 SAMULAŞ personnel, who were trained, started from the service building of the institution and saw the problems experienced by disabled citizens in trams and buses as practical.
EMPATHY AND COMMUNICATION IN WORK LIFE
General Manager Enver Sedat Tamgacı stated that the trainings for the personnel are continuing within the scope of SAMULAŞ Academy and said, olarak Finally, we conducted 'Empathy' training for our personnel. In this training, which is a first in the institution in terms of its subject, our personnel learned the importance of communication with empathy and making empathy a part of their business life. In addition, our personnel have realized a very successful application in the field in order to understand the difficulties that disabled people have experienced in the transportation vehicles connected to SAMULAŞ and to learn the precautions to be taken to solve them çözüm.
THE TARGETS OF THE COMPANY AND EFFICIENCY
Empir Sedat Tamgacı, General Manager of SAMULAŞ, stated that thanks to Empathy Training, the personnel aim to develop faster and more effective solutions by understanding the feelings and thoughts of the other person and said: Thus, SAMULAŞ employees will be more productive in achieving the goals of our company. Since it is empathy with the first condition of correct communication, that is to put ourselves in its place, the positive approach of our employees towards disabled citizens is extremely important..
TRAINING TO BUS Drivers
On the other hand, SAMULAŞ employees expressed their satisfaction with, Trainer Trainings, and said: ik We did not realize that our disabled citizens had such difficulties in transportation vehicles. We will work to raise awareness and train all our bus drivers in this direction. Now we understand our disabled brothers and sisters much better. As SAMULAŞ, we believe that we will be able to help them more than we have ever done..