Ankara Metropolitan Municipality gave GO Effective Communication and Stress Management Training ine to EGO General Directorate Rail Systems Department personnel within the scope of in-house training activities.
The number of training programs that will contribute to the development of municipal staff, especially occupational health and safety, has been increased with the instruction of Ankara Metropolitan Municipality Mayor Mansur Yavaş.
Citizens in order to provide better quality services in-service training work to speed Metropolitan Municipality, Turkey Union of Municipal Education Directorate and the General Directorate of EGO Rail Systems is organizing effective communication and orientation training with the Department of cooperation.
IMPORTANCE OF MOTIVATION
Hacettepe University Faculty of Education Lecturer. Dr. The training given by Şefika Şule Erçetin at the Conference Hall of the Metropolitan Municipality was attended by the security personnel assigned to the Rail Systems Department Metro, ANKARAY and Teleferik operation.
In the interactive training, 900 personnel were provided with practical information on healthy communication, while contributing to the morale and motivation of security personnel.
FOR SERVICE QUALITY
Directly contact with the citizens of the Security Systems staff in the Rail Systems, the opportunity to see the wrongs caught in this training.
General Directorate of EGO aiming to increase service quality in these trainings; It showed the key points on how to deal with stress as well as strengthening the personal development and effective communication of security personnel.
Nihat Alkaş, General Manager of EGO, underlined the importance of being in harmony with the citizens while providing transportation services.
Firdevs Şenol, one of the security guards who participated in Effective Communication Techniques and Stress Management Training said, “It was a very productive training. We had the opportunity to see our shortcomings. Kor Korelcan Akman said, “Education was dynamic for us. I believe that our approach to people will be different..
Trainings on how to increase the motivation of the security personnel and how to behave against the negativities they face;
-Effective Communication Awareness
-Effective Communication Techniques
- My role in relationships
- Useful Communication Techniques
-Empathy
- Ability to use and analyze body language effectively
Persuasion Methods
- Stress Management
-Anger Management
-Time Management consists of headings.
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