The Transportation Coordination Center (UKOM), established by the Kocaeli Metropolitan Municipality Public Transport Department Directorate of Land Transportation, with the latest technological equipment, is working with the 7 / 24 audit and monitoring principle. In the center, which is continuously monitored with the cameras placed at important points, and immediately responding to the notifications from the citizens, the negativities and returns in the traffic routes are solution-oriented and fast.
CONTROLS ARE CONDUCTED
In order to improve service quality and citizen satisfaction, the controls made by UKOM are made instantly through the electronic fee collection and vehicle tracking system and through the cameras inside the vehicles. In addition, with the MOBESE cameras located at the important points of the city, UKOME, which monitors the traffic density and the problems that will hamper the transportation in traffic, can intervene immediately when it deems necessary.
INTERVENTION TO VIOLATIONS
With the audits conducted by the personnel within the UKOM unit, public transport is kept under control. UKOM, working in coordination with the field supervisor and 153 Call Center, continuously monitors the working hours, route controls and stop inputs and intervenes to possible violations.
ADMINISTRATIVE SANCTIONS APPLY
In case of violation of the rules of the citizen's grievances, the vehicles, violations of rules determined by UKOME decisions, public transport regulations, service vehicles regulations, commercial taxi regulations, public transport vehicle, taxi, service owner and drivers, 1608 and 5326 administrative sanctions are applied in accordance with the numbered laws.