The managers of the units of Istanbul Metropolitan Municipality and affiliate companies meet the calls of citizens in the call center within the scope of 'White Table Empathy Call Days' project. White Table ALO looked at the IETT managers this time on the phones at the 153 Call Center. During the two-day event, IETT executives answered incoming calls on transportation.
İBB Public Relations Department hosted İETT executives during the 'İBB Beyaz Masa Empathy Call Days' organization which provides call experience to managers of IMM units and affiliates. Organizations with more than one 60 executive consisting of Heads of Heads and Directors, for two days before and after; 360 started with information and simulation involving citizen interaction. In order to provide a fast, effective solution to citizens' applications, information was exchanged about the systems adapted to the White Table, the solution processes were passed and the questions were answered and the call was received.
IETT Managers Meet Calls for Transportation
Guest managers, the White Table ALO 153 call center by the phone calls to reach the pulse of Istanbul with transportation. Citizens where the bus, where they will go, the arrival time, lost property, MOBİETT such as the questions were directed by IETT managers.
IMM White Table ALO 153 Call Center, in 2018 welcomed the upcoming call to 14 million. 3 million 500 thousands of this number of calls took place in the transportation area. Transportation calls consisted of IETT issues that were scheduled for 50 thousand flights during the day, and Istanbulliler responded with stop code information and vehicle position questions with system improvements.
With the ve IMM Beyaz Masa Call for Empathy Gün days, the system will continue to provide call and experience to the managers and employees of IMM units throughout the year. At the same time, employees of Beyaz Masa ALO 153 Call Center will observe the activities of the IMM units on site.