Quality of Service

ulasimparka service quality certificate
ulasimparka service quality certificate

TransportationPark, one of the subsidiaries of Kocaeli Metropolitan Municipality, is entitled to receive the EN 13816 Service Quality Standard in Public Transport certificate. kazanwas. Transportationpark General Manager Yasin Özlü presented the obtained document to Union of Turkish World Municipalities (TDBB) and Kocaeli Metropolitan Municipality Mayor İbrahim Karaosmanoğlu. Welcoming the success of TransportationPark in the quality certificate in which the Akçaray line was subjected to inspection, the EN 13816 certificate in a short time, President Karaosmanoğlu said, “Quality in transportation and satisfaction with the service provided are important to us. I congratulate the Transportationpark family for this success.”

FIRST INSTITUTION TO TAKE TRAINING DOCUMENT
As working principles in Turkey and who want to upgrade service quality standards by examining in detail the examples in the world ulaşımpark's, '' Urban Rail Transit Services' document in the industry by taking expressed an firsts that General Director Yasin Quotations, "Metropolitan Mayor Ibrahim Karaosmanoglu'nun service in the best quality of the happiness of fulfilling the instruction we are experiencing. We will work harder to bring more quality service to our people, Daha he said.

GUEST ORIENTED SERVICE
TransportationPark Inc. General Manager Mehmet Yasin concise, that in Turkey, happy for being the first institution in the field of EN13816 document while expressing, "not customer-oriented leading up to the guest-oriented service, we continue on with this road 12 tram and 336 bus. We are happy to provide bus and tram service in Kocaeli. Successful completion of the audits performed in Akçaray line and getting this quality certificate has given us the happiness and pride of our employees. This document is also the crowning of our existing understanding of service. Bu

WHAT IS THE 5?
EN 13816 is a quality system that covers the studies aimed at increasing the travel comfort and living standard of the passengers in public transportation. While the process of obtaining the document is 1 year under normal conditions, TransportationPark A.Ş. Due to its solid infrastructure, it carried out the process meticulously as a result of its stable and self-sacrificing efforts, kazanYou are entitled to receive the document in only 5 months by minimizing the processing time. kazanIs Her.

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