Quality of Service

ulasimparka service quality certificate
ulasimparka service quality certificate

Transportation from Kocaeli Metropolitan Municipality ParticipationsPark has been awarded with EN 13816 Certificate of Service Quality in Public Transport. Transportation General Manager Yasin Özlü presented the document to the Union of Turkish World Municipalities (TDBB) and Kocaeli Metropolitan Municipality Mayor İbrahim Karaosmanoğlu. Transportation In the quality certificate that Akarkara line is inspected, President Karaosmanoğlu welcomed the success in a short time and received the EN 13816 certificate. Du Quality in transportation and satisfaction with the service provided are important for us. Congratulations to the Transportpark family for this success, Bu he said.

FIRST INSTITUTION TO TAKE TRAINING DOCUMENT
As working principles in Turkey and who want to upgrade service quality standards by examining in detail the examples in the world ulaşımpark's, '' Urban Rail Transit Services' document in the industry by taking expressed an firsts that General Director Yasin Quotations, "Metropolitan Mayor Ibrahim Karaosmanoglu'nun service in the best quality of the happiness of fulfilling the instruction we are experiencing. We will work harder to bring more quality service to our people, Daha he said.

GUEST ORIENTED SERVICE
TransportationPark Inc. General Manager Mehmet Yasin concise, that in Turkey, happy for being the first institution in the field of EN13816 document while expressing, "not customer-oriented leading up to the guest-oriented service, we continue on with this road 12 tram and 336 bus. We are happy to provide bus and tram service in Kocaeli. Successful completion of the audits performed in Akçaray line and getting this quality certificate has given us the happiness and pride of our employees. This document is also the crowning of our existing understanding of service. Bu

WHAT IS THE 5?
EN 13816 is a quality system covering the travel comfort and standard of living of the passenger in public transportation. While the process of obtaining the document is normally 1 years, TransportationPark A.Ş. Due to the soundness of its infrastructure, it has carried out the process meticulously as a result of its stable and devoted works, minimizing the acquisition time of the document and obtaining the document only in 5 months.

About Levent Elmastaş
RayHaber editor

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