Antalya Metropolitan Municipality Department of Transportation all the requests and complaints of citizens opened to service for the 'Public Transportation Information System' is running to record. Since October, the call center has redirected thousands of 850 calls to the relevant units.
The Municipality of Antalya, which has revolutionized the transportation of Antalya, serves the daily average 5 thousand citizens with the Public Transportation Information System it has created for all kinds of suggestions and opinions of the citizens. 0 242 606 07 While most of the calls coming to the call center 07 are stopped by a voice response system, citizens who want to report their transportation difficulties find themselves in a short time like 3 seconds. After the situation is evaluated and the solution is reached, the citizen is informed via SMS.
Instant communication with citizens from a single center
Metropolitan Municipality conducts citizen requests, suggestions and complaints for a smooth and high quality public transportation in a single source in 'Public Transportation Information System'. Within the Transportation Advisory line, the Department of Transportation Planning and Rail System provides social media accounts (Twitter, Facebook), 0530 131, 39 07, Whatsapp notification line and Antalya Card call center to the Public Transportation Information System and provides instant and one-stop communication with the citizen.
In-car cameras in service
At the same time, the Public Transportation Information System helps citizens who forget their valuable belongings on vehicles or encounter any negativity. In case the citizens share the line and time information of the event, the vehicle camera records are examined and the problem is solved.
Citizens determine the line and flights
Metropolitan Municipality 'Public Transport Information System' taking into account the views of citizens is planning new lines and voyages. In this context, 3 new line was added to the circulation-intensive areas. 22 line's operating periods have been improved and 10 line's weekend working times have been increased.