İZDENİZ A.Ş., which has renewed its fleet with modern ships, received a le high score yol from the satisfaction survey with passengers. 83 of the participants of the survey carried out together with Dokuz Eylül University expressed that they are satisfied with the quality of service provided by the Metropolitan Municipality.
İZDENİZ A.Ş., the company responsible for maritime transport of İzmir Metropolitan Municipality, increased the service quality with modern and environmentalist ships it added to its fleet. This move directly reflected the satisfaction of the people of Izmir. The results of the last survey conducted with the citizens who preferred sea voyage in urban transportation were very positive for İZDENİZ. The 56 of the passengers surveyed with Dokuz Eylül University evaluated the quality of the service as hizmet good's and the 27 as ın very good Dok. In this way, the satisfaction rate of Izmir residents' IZDENIZ services reached to 83.
Izmir's ships are modern and safe
The positive impact of the carbon composite cruise ships on the survey results was observed by the Metropolitan Municipality. It was also stated in the 'opinions' section of the survey that the new ships have modern equipment and İZDENİZ has improved its corporate identity by providing a more professional staff structure. Furthermore, it was determined that the passengers who prefer IZDENIZ prefer sea transportation because they respond more to their expectations about reliability.
The survey was conducted by face-to-face interviews with passengers. 7 passengers traveling by 1038 scaffolding in Izmir with a ferryboat, catamaran and passenger engines in the survey conducted, 22 questioned the physical condition of the ships and the dimensions of reliability, personnel behavior, trust and empathy.
IZDENIZ, which increased the passenger satisfaction rapidly, passed the Integrated Management System and registered its quality transportation service with 2017 certificate in April 4. TSI "Customer Satisfaction and Complaint Management 10002", "Environmental Management System 14001" and "Quality Management System 9001" You Izdemir entitled to receive the documents, international "IQ Net Certificate" yla in Turkey in the transportation sector "Integrated Management System" what had been the first and only institution to qualify.