In these days when temperatures are above seasonal norms, MOTAŞ has increased the controls of both the vehicles belonging to the company and private public buses in order to enable citizens to travel more easily.
MOTAŞ attaches great importance to passenger satisfaction in public transportation and continues to make innovations along with vehicle maintenance. Things innovations evaluating motas General Manager Anwar Sadat Tamgac, Malatya Metropolitan Municipality's public transport noting that in a good place in Turkey; "The average age of the vehicles are among the top five provinces in Turkey. But that's not enough for us. Customer satisfaction is our top priority. While renewing our fleet as much as possible, we also take care of all the deficiencies in our vehicles by taking annual maintenance. After the maintenance, we repair the worn and crushed areas on the hoods and paint them in our workshop and make them ready for service. On the other hand, we regularly make air conditioning maintenance of our vehicles. Our aim is to offer our people the opportunity to travel with more comfortable vehicles and in a cooler environment. Within this scope, we regularly check the public buses that work under us. We give our operators a certain period of time to correct the deficiencies we have identified. ”
Stating that they regularly revise the operation of the company by taking into consideration the passenger notifications conveyed to the Call Center, which is reflected in the customer satisfaction survey they have regularly made every year, Tamgacı said: imiz Our company is open to innovation. We strive to provide services in harmony with the conditions of the day and to provide our passengers with the best possible travel in a modern environment.
We carefully review all notifications we receive and take these notifications into account when making new investments. Our goal is a smooth public transport and to prepare good tomorrows for the people of our city. We are continuing our works in this sense. Erek said that they are trying to provide a public transportation service worthy of growing and developing Malatya.