Quality of Service: Kayseri Ulasim AS started the Service Quality Management Standard and Certification Project for the harmonization of the European Union's Quality of Service Quality in Passenger Transport.
With the quality certificates such as ISO 9001, ISO 14001, OHSAS 18001 and ISO 10002, Kayseri Transport Inc. will accelerate its work in the field of service quality and realize many new projects. Within the scope of the project, which will last for 18 months, the establishment of a service quality management system, the determination of service commitments and the identification of measurement systems will be the most important components. Passenger satisfaction surveys, confidential customer research, direct performance measurement, focus group meetings, customer expectations, satisfaction level and operating performance will be measured.
Feyzullah Gündoğdu, General Manager of Kayseri Transport Inc. Gün Quality of Service and Customer Satisfaction are our top priority. EN 13816 will provide a framework for our work in this field and will be able to compare ourselves with the world's leading enterprises. '' He said.
The EN 13816 standard, which is used by many public transport companies such as Paris, Brussels, Vienna, Madrid and Prague, will be implemented first on tram lines in Kayseri. The standard will be extended to cover bus lines in the following periods.
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