Full marks from Izmir residents to İZDENİZ: İZDENİZ A.Ş., which renewed its fleet with modern ships, received a “high score” from the satisfaction survey conducted with the passengers. 87 percent of respondents said that they were satisfied with the quality of service in maritime transportation.
İZDENİZ A.Ş., the company responsible for maritime transport of İzmir Metropolitan Municipality, increased the service quality with modern and environmentalist ships it added to its fleet. This move directly reflected the satisfaction of the people of Izmir. The results of the last survey conducted with the citizens who preferred sea voyage in urban transportation were very positive for İZDENİZ. The 56,18 of the passengers participating in the survey conducted with Dokuz Eylül University evaluated the quality of the service as, good 'and the 31 as katıl very good Dok. 87 percent of respondents, Izmir Metropolitan Municipality said it would recommend this service to others.
Izmir's ships are modern and safe
The positive impact of the carbon composite cruise ships on the survey results was observed by the Metropolitan Municipality. It was also stated in the 'opinions' section of the survey that the new ships have modern equipment and İZDENİZ has improved its corporate identity by providing a more professional staff structure. Furthermore, it was determined that the passengers who prefer IZDENIZ prefer sea transportation because they respond more to their expectations about reliability.
The survey was conducted by face-to-face interviews with the passengers on the front ferry line. One-to-one and face-to-face survey with thousand 8 passengers traveling from 92 pier in Izmir with ferry, catamaran and passenger engines, asked the 55 question including physical, reliability, personnel behavior, trust and empathy dimensions. 57 42,31% 30 male,% 21 female and 30-53 XNUMX% XNUMX'in percent of the passengers are reported to be university and college graduates.