Ankara Metro Fee, Istanbul Metro Fee and Local Bus Charges: M1 Aksaray-Airport Metro, M2 Şişhane-Hacıosman Metro, T1 Bağcılar-Kabataş Tramway, T3 Kadıköy - Moda Tram, T4 Topkapı - Habibler Tramway, F1 Taksim -Kabataş Funicular, Maçka - Taşkışla and Eyüp - Pierre Loti Cable Car Lines new Fare Schedule
Coin: 3 TL
E-Ticket (Akbil - Istanbul Card): 1,95 TL
Student E-Ticket (Akbil - IstanbulCard): 1 TL
Discounted E-Ticket (Akbil - IstanbulCard): 1,35 TL
Free and discounted travel card arrangements are made by the Ministry and Istanbul Metropolitan Municipality. Persons who can benefit from discounted services free of charge can only benefit from this right provided that they present their cards.
Discounted and free Pass Card holders are required to show valid ID cards with free travel cards if requested by security or station officials on our stations.
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If any items you forget in our stations or vehicles are found by our staff or found by another passenger and delivered to our institution, Zeytinburnu Lost Office Office for M1-T1-T4 lines, Gayrettepe Station Authority for M2-F1 lines and Bostancı Station Lost for M4 lines. You can get it back by applying to the Bureau.
Every item delivered to our institution is recorded in computer environment. The owner of the lost property may receive his / her belongings in person by contacting the Lost Property Offices (after proving that the goods belong to him). 1 months are delivered to the Lost Property Office of the General Directorate of İETT unless the goods found are delivered. You can notify and receive information by calling the Passenger Services Center line 444 00 88 for your found items.
Requests and Complaints Management Process
Within the scope of the Request and Complaint Management Process, it is aimed to provide a quality and fast solution to the wishes and complaints of our customers through many channels.
There are many different channels for our customers to communicate their wishes and complaints. 444 00 88 Call Center, 7588 Short Message Service, firstname.lastname@example.org e-mail address, www.istanbul-ulasim.com.trinternet site, Metro Istanbul application developed for smartphones, IMM White Table Complaint Boxes, Social Media channels (Twitter @istanbul_ulasim / Facebook www.facebook.com/istanbululasim) and 0212 568 89 00 can share their views with us via fax number. Applications are collected from different channels on a single system and finalized by the Press and Public Relations Department to respond to the applicant. In order to communicate the applications, the necessary infrastructure is established and continuously developed in the relevant channels.
Analysis and Response
Applications are examined and solved by experienced teams as soon as possible and return to our customers. In order to solve the complaints quickly, accurately and with a customer-oriented approach, the relevant teams participate in continuous development and training programs. Our aim is to meet the expectations of the applicant quickly by giving confidence. For this, every complaint is carefully and carefully examined by the relevant units and the solution is presented as a result.
All submitted applications are recorded. The records received are examined in detail and the Dilek and Complaint management process is continuously improved. The complaints received by the Public Relations Officer are forwarded to the call center by the Public Relations Officer and the complaint number is forwarded to the customers via e-mail. With this number, the applicant may follow the status of his complaints. In the case of SMS applications, information is received via SMS.
Detailed Research and Information
Our aim is to analyze the applications at the first moment and the first channel. In cases where detailed examination is required, it is transferred to the related units according to the subject of the complaint and the solution is communicated to the applicant by the officials who received the application. In such cases, customers are informed about the estimated solution period and how the applications can be tracked during this period. Applications are resolved by our Public Relations Officers who are specialized in our call center. In cases where the solution requires a detailed investigation, applications are directed to the specialist staff of the relevant unit and the solution is provided here.
Istanbul Transportation Inc. is regularly reviewed, communicated and continuously improved in order to improve the efficiency of the complaint management process and the systems used, the areas open to development and to increase efficiency. Corrective and preventive actions are taken to prevent the recurrence of complaints and are included in the processes. The issues that our customers most complain about are regularly monitored and improvement works are carried out.
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ANKARA PRICE RECIPES
UKOME GENERAL ASSEMBLY REDUCTION 12.10.2012 HISTORY AND 2012 / 42 DECISION REQUIRED IN COLLABORATION VEHICLES AND FULL PASSENGER CARRIAGE CHARGES
BUYING PRICE (TL)
CARD PRICE (TL)
1 TAPE FULL
2 TAPE FULL
3 TAPE FULL
5 TAPE FULL
10 TAPE FULL
20 TAPE FULL
1 THICKNESS DISCOUNT
2 THICKNESS DISCOUNT
5 THICKNESS DISCOUNT
10 THICKNESS DISCOUNT
20 THICKNESS DISCOUNT
DISTRICT MUNICIPALITIES EGO BUS BUILDING CHARGES
BASIC - SİNCAN
Contact GÖLBAŞI directly
GÖLBAŞI - CLOTHING
GÜZELYURT - SİRKELİ (EXISTING LINE EXTENDED)