As a result of the long-term survey conducted by İzmir Metro A.Ş. for the purpose of determining the level of passenger satisfaction and assessing the demands, 85 of the passengers was satisfied with the service. 15 bin 23 people participated in the survey before the official website, followed by the Izmir Metropolitan Municipality's 322 knowledge kiosk. In each questionnaire, passenger satisfaction rate was determined as 85.
At the beginning of 2010, ild www.izmirmetro.com.tr seb, security, cleanliness, personnel, quality of travel, expectations, and the reasons for choosing the subway were asked. After a year, the survey was extended to 15 kioska in four parts of the city, including four in metro stations. The participants evaluated the service quality criteria of İzmir Metro in the seven questions in the survey. In 2012, new questions were added to the survey and the passenger profile was questioned. 18 in the survey, which includes the 85 question, stated that they are satisfied with the service and 54 preferred the metro to reach their destination in time. The 81 of the respondents were male, the 58 was a university graduate, and the 67 of 18 was among the 34-XNUMX ages.
Having received TS ISO 2011-Customer Satisfaction and Complaint Management Quality Certificate from TSE in 10002, İzmir Metro A.Ş. evaluates surveys and results every month. It is aimed to increase the level of satisfaction with the works carried out in order to be preferred and increase the occupancy rates related to it. Izmir people, kiosks or the Internet can participate in the survey.
Source : http://yurthaber.mynet.com